Contact us
Corporate office
Telephone: 0207 211 1800 or 0300 500 5050
Textphone: 0845 6 02 16 59
Fax: 020 7211 1750
1 Plough Place
London
EC4A 1DE
For funding information or general enquiries call the BIG advice line on
0845 4 10 20 30 or email: general.enquiries@biglotteryfund.org.uk.
Website
If you would like to give any feedback about the website email: webmaster@biglotteryfund.org.uk.
Press enquiries
020 7211 1888 (Out of hours press enquiries: 07867 500 572)
Customer services
If you have any comments or complaints about the service you have received from us call our Customer service line on 020 7211 3700 or email: customer.services@biglotteryfund.org.uk.
Warning: Bogus awards
Have you received an email or a letter telling you that you have won a prize from Big Lottery Fund? If you have, it has not come from us. We do not run a lottery or give away prizes. We only make grants to people and organisations that have applied to us. Any lottery that asks for payment to claim a prize is not run by either the Big Lottery Fund or the UK National Lottery.
We advise you not to give your money or your details to unknown organisations or individuals.
Fraud
The Big Lottery Fund has an approved Anti-Fraud and Anti-Corruption Strategy. BIG aims to prevent fraud and corruption relating to its finances, grant programmes and operations in order to support its mission of bringing real improvements to the lives of people and communities most in need.
Do you suspect someone who is stealing from or defrauding BIG?
If you do, then let us do something about it by telephoning free 0800 496 9991, or by emailing the details to Fraud@biglotteryfund.org.uk. Alternatively, you can put your concerns in writing and send them to The Head of Internal Audit, 3 Embassy Drive, Edgbaston, Birmingham, B15 1TR.
All referrals will be treated in strictest confidence. Please note that an answer phone may be in use on 0800 496 9991.
Wales offices
For funding information or general enquiries call the BIG advice line on
0300 123 0735 or email enquiries.wales@biglotteryfund.org.uk
Newtown office
2nd Floor
Ladywell House
Newtown
Powys
SY16 1JB
Telephone: 0300 123 0735
Textphone: 01686 610205
Fax: 01686 621534
Cardiff office
10th Floor
Helmont House
Cardiff
CF10 2NB
Telephone: 029 2067 8200
Textphone: 0845 6021659
Fax: 029 2066 7275
BIG advice line 0300 123 0735
