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If you want to make a complaint, we have a procedure for you to use. This leaflet explains the procedure. All organisations that distribute Lottery funding in England or across the whole of the UK use this procedure. Organisations that only distribute in Wales, Scotland and Northern Ireland have their own complaints procedures.
Making a complaint will not affect your chances of getting a grant from us and it will not affect the level of service you receive.
Complaints leaflet
Customer services
If you contact us for any reason, you are one of our customers. This customer service charter is a guide to the level of service you can expect.
Customer services charter
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