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  • Help and support

Mission and values

Helping communities and people most in need

Our values

Making best use of lottery money

  • to develop new programmes and make fair funding decisions
  • by running our operations as efficiently as possible, while still providing an excellent service
  • by being an Intelligent Funder, meaning we focus on the impact of our funding, rather than just the process.

Using knowledge and evidence

  • to help good projects to succeed even if they aren't familiar with applying for Lottery funding
  • to understand the needs and solutions for different communities
  • to ensure we are meeting the needs of all our audiences including applicants and the public.

Being supportive and helpful

  • by funding projects that are most likely to make a difference where it is needed
  • through excellent customer service
  • by supporting our staff to provide help and support to all audiences.