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All set to become Better By Design

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Better by Design
Release date:
1 7 2013

After a competitive selection process the Big Lottery Fund today announced the 15 organisations from across Scotland chosen to take part in their Better By Design process.

Through Better By Design the Big Lottery Fund is working with Taylor Haig and The Young Foundation offering the selected organisations free, intensive, expert and bespoke support to undergo a service redesign worth up to £50,000.

Decisions on which organisations would take part in Better By Design were made after applicants presented their case to a ‘Dragon’s Den’ style panel last month, made up of Big Lottery Fund Scotland Committee members Liz Cameron, Tim Allan and Includem Chief Executive Angela Morgan. The presentation allowed the panel to check which potential organisations were ready for the challenge of service redesign, able to put users at the centre of their services, look to improve outcomes and make their organisations more innovative.

Carolyn Sawers Head of Policy and Learning at Big Lottery Fund Scotland said: “This has been a very different approach for us, which has been possible as Better By Design is not a funding programme but a unique opportunity to take part in a supported process valued at up to £50,000 to each organisation.

“It’s been a highly competitive process and we have seen first hand the dedication from organisations across the country to sharpen their focus and make changes where they have to, to be able to better deliver for their service users and beneficiaries across the board. I look forward to following the successful organisations on their journey over the next two years.”

Angela Morgan Includem Chief Executive and panel member added: “It was certainly a pleasure and source of pride for me to hear colleagues from my own sector demonstrate their commitment and determination to service redesign and improvement. I am looking forward to following the progress of the programme as it develops – not least to drawing on some of the learning to improve what Includem does.”

Over the next two years 15 organisations will work intensively with Taylor Haig and the Young Foundation. Learning from the Better By Design process will also be widely shared through learning events and a learning partner enabling other organisations to benefit as well.

Lynne Wardle from Taylor Haig said "We're very pleased to be supporting the ambitious and forward-thinking organisations taking part in Better by Design. Design is about much more than gadgets or Gucci. Better by Design will lead the way in applying the mindset and methods of service design to tackle pressing social problems and make a difference to people's lives across Scotland."

Laura Dosanjh, Director of Applied Innovation at The Young Foundation added: “We are struck by how timely this is for the sector, and the people they work with. Many VCS organisations are now realising that they need to be clearer on how their services reflect the needs of their users, now and in the future”

Better By Design organisations:

Project name


Aberdeen Foyer


Save Cash And Reduce Fuel (SCARF)


LinkLiving Limited


Bobath Scotland

Glasgow (across Scotland)



Impact Arts (Projects) Limited


Diabetes UK Scotland

Glasgow (across Scotland)

Plus (Stirling) Limited


Citizens Advice and Rights – Fife


Voluntary Action East Renfrewshire


Scottish Refugee Council

Glasgow (across Scotland)

Women Onto Work


L.A.M.H. Recycle Ltd




Glasgow Simon Community


These organisations will also be eligible to apply for grants of up to £10,000 from the Big Lottery Fund at key points in their design and change process. Taylor Haig and The Young Foundation will be sharing learning, and running open events, throughout the course of the programme with the aim of helping many other organisations within the Scottish voluntary sector, not simply those taking part in Better By Design, to achieve better outcomes for their beneficiaries in the future, and to contribute to the wider understanding of the potential of a design-led approach.

For more press, media or picture information contact:
Emma Whitfield, Communications Manager Big Lottery Fund Scotland 0141 242 1415 / 07880 737157 emma.whitfield@biglotteryfund.org.uk

For more information on Big Lottery Fund Scotland (including programmes and grants awards):
Visit the website: www.biglotteryfund.org.uk/scotland
Ask Big http://ask.biglotteryfund.org.uk/help/scotland
Or call Big Advice Scotland: 0300 1237110

Notes to Editors:-
• The Big Lottery Fund (BIG), the largest distributor of National Lottery good cause funding, is responsible for giving out 40% of the money raised for good causes by the National Lottery.
• BIG is committed to bringing real improvements to communities and the lives of people most in need and has been rolling out grants to health, education, environment and charitable causes across the UK. Since its inception in 2004 BIG has awarded close to £6bn.
• The Fund was formally established by Parliament on 1 December 2006.
• Since the National Lottery began in 1994, 28p from every pound spent by the public has gone to good causes. As a result, over £30 billion has now been raised and more than 400,000 grants awarded across arts, sport, heritage, charities, health, education and the environment.
• The Scotland Committee has been making Big Lottery Fund decisions on Scottish projects since March 2007.  As well as taking devolved decisions on Lottery spending, the Committee, led by Chair, Maureen McGinn, has and will continue to play a strategic role in the future direction of BIG in Scotland.
• The Big Lottery Fund is investing in Scotland’s communities through its Investing in Communities portfolio, as well as the small grants schemes Awards for All, Investing in Ideas, Communities and Families and 2014 Communities.