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  • Help and support

Help and support

The Big Lottery Fund is committed to providing first rate customer service and support to our customers
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We’re in the process of updating our systems which is causing delays to some parts of our processes.  If you need further information about this please contact us. 

There are lots of ways to get help and support from us, whether you are thinking about applying for funding, are currently in the application process or have received a grant from us already.

Applying for funding

You can get general information on applying for funding or information on specific programmes from our website.

You can read our frequently asked questions on each programme.

Big Advice teams

Big Advice teams can give you information and advice on suitable funding programmes for your project. 

 Country  Email   Telephone 
 England  general.enquiries@biglotteryfund.org.uk

 0345 4 10 20 30

 Northern Ireland  enquiries.ni@biglotteryfund.org.uk

 028 9055 1455

 Scotland  enquiries.scotland@biglotteryfund.org.uk 

 0300 123 7110

 Wales  enquiries.wales@biglotteryfund.org.uk

 0300 123 0735



If you are a Big Lottery Fund grantholder

You can get general advice about managing Big Lottery funding or you can contact your Funding Officer.  If you’re not sure who your funding officer is contact your national Big Lottery fund office.