New Routes into Horse Care

Contact

New Routes into Horse Care
How do I get in contact if I have a query about applying for funding?

How do I get in contact if I have a query about applying for funding?

England

If you have a press query please use the dedicated press office contact details in the Press Queries section below.

Phone: 0345 4 10 20 30
Text Relay: 18001 plus 0345 4 10 20 30 (for those with a hearing or speech impairment)
Email: general.enquiries@biglotteryfund.org.uk
Address: 1 Plough Place, London, EC4A 1DE

Northern Ireland

Phone: 028 9055 1455
Text Relay: 18001 plus 028 9055 1431 (for those with a hearing or speech impairment)
Fax: 028 9055 1445
Email: enquiries.ni@biglotteryfund.org.uk
Address: 1 Cromac Quay, Belfast, BT7 2JD

Scotland

Phone: 0300 123 7110
Text Relay: 18001 0300 123 7110 (for those with a hearing or speech impairment)
British Sign Language: Use contactSCOTLAND-BSL
Email: advicescotland@biglotteryfund.org.uk
Switchboard: 0141 2421400
Address: Pacific House, 70 Wellington Street, Glasgow, G2 6UA

Wales

Phone: 0300 123 0735
Text Relay: 18001 plus 0300 123 0735 (for those with a hearing or speech impairment)
Email: wales@biglotteryfund.org.uk
Address: 10th Floor, Helmont House, Churchill Way, Cardiff, CF10 2DY
Address: 2nd Floor, Ladywell House, Newtown, Powys, SY16 1JB

Funding for UK-wide projects

Phone: 0345 4 10 20 30
Text Relay: 18001 plus 0300 123 4567 (for those with a hearing or speech impairment)
Email: UKPortfolioTeam@biglotteryfund.org.uk
Address: 1 Plough Place, London, EC4A 1DE

How do I get in contact if I have a query about a grant I have been awarded?

How do I get in contact if I have a query about a grant I have been awarded?

Please contact your funding officer for any queries about an existing grant. If you don't know who your funding officer is please get in touch with us using the details above.

How do I get in contact if I have feedback about your service?

How do I get in contact if I have feedback about your service?

We really value your feedback. If you have a comment or complaint about the services that we provide, or if there's something important you think we should know, we'd love to hear it. Please email us at customer.services@biglotteryfund.org.uk

To give us feedback about our website email webmaster@biglotteryfund.org.uk

How do I get in contact if I have a press query?

How do I get in contact if I have a press query?

Press Queries

England/UK

Phone: 020 7211 1888
(out of hours: 07867 500572)
Email: pressoffice@biglotteryfund.org.uk

Northern Ireland

Phone: 02890 551 432 or 02890 551 450
(out of hours: 07580 811 135)

Scotland

Phone: 0141 242 1458
(out of hours: 07880 737 157)

Wales

Phone: 029 2067 8236
(out of hours: 07870 566 867)

How do I make a complaint?

How do I make a complaint?

At the Big Lottery Fund we try to give the best service possible. However we recognise that this does not always happen and you may wish to make a complaint.

Making a complaint will not affect your chances of receiving a grant from us in the future.

View our complaints procedure here (PDF 685KB).

We are interested in any comments that you may wish to make, so don't worry whether your concerns fit with the description of a complaint.

We also welcome comments from members of the public who have concerns over an application that we have received or a project that we have funded.

View our policy for raising a concern here (PDF 78KB).

You can share your concerns or complaints with us verbally or in writing and our contact details are:

Phone: 0191 376 1704

Email: customer.services@biglotteryfund.org.uk

Address:
Customer Services
Big Lottery Fund
2 St James' Gate
Newcastle
NE1 4BE

How do I report fraud?

How do I report fraud?

The Big Lottery Fund is committed to preventing and detecting fraud.

If you suspect that someone is stealing from or defrauding the Big Lottery Fund help us do something about it by getting in touch with us.

Phone: 0800 496 9991

Email: fraud@biglotteryfund.org.uk

Address:
Head of Internal Audit
Big Lottery Fund
3 Embassy Drive
Edgbaston
Birmingham B15 1TR

How do I get in contact about anything else?

How do I get in contact about anything else?

Corporate office

1 Plough Place
London
EC4A 1DE

Phone: 020 7211 1800 or 0300 500 5050
Text Relay: 18001 plus 020 7211 1800 or 0300 500 5050 (for those with a hearing or speech impairment)
Fax: 020 7211 1750